Refund Policy
Effective Date: 09-10-2024
At Decorthat.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
Returns
We accept returns within 5 days from the date of delivery. To be eligible for a return, the item must be:
• Unused and in the same condition that you received it.
• In the original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
• Gift cards
• Sale items
• Custom or personalized items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
Exchanges
If you received a defective or damaged item, please contact us at +971 52 742 6008 within 5 days of receiving your order. We will arrange for an exchange at no additional cost.
Shipping Costs
Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact us at decorthat4u@gmail.com request a return. / WhatsApp us at +971 52 742 6008.
2. Provide your order number and a brief description of the reason for the return.
3. We will provide you with instructions for returning your item.
Contact Us
If you have any questions about our refund policy, please contact us at:
Decorthat.com
WhatsApp: +971 52 742 6008
Email: decorthat4u@gmail.com
Address: Warehouse #2, 21-A street, Al-Khabaisi, Deira, Dubai
At Decorthat.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
Returns
We accept returns within 5 days from the date of delivery. To be eligible for a return, the item must be:
• Unused and in the same condition that you received it.
• In the original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
• Gift cards
• Sale items
• Custom or personalized items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
Exchanges
If you received a defective or damaged item, please contact us at +971 52 742 6008 within 5 days of receiving your order. We will arrange for an exchange at no additional cost.
Shipping Costs
Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact us at decorthat4u@gmail.com request a return. / WhatsApp us at +971 52 742 6008.
2. Provide your order number and a brief description of the reason for the return.
3. We will provide you with instructions for returning your item.
Contact Us
If you have any questions about our refund policy, please contact us at:
Decorthat.com
WhatsApp: +971 52 742 6008
Email: decorthat4u@gmail.com
Address: Warehouse #2, 21-A street, Al-Khabaisi, Deira, Dubai